UPDATED TBD
Cancellation Policy
[TBD-LAWYER] Intro to the cancellation policy: applies to all bookings made on Alpify, motivated by the seasonal nature of the service and limited instructor availability.
More than 48 hours
Free cancellation up to 48h before.
Between 48 and 24 hours
50% refund between 48h and 24h.
Less than 24 hours
No refund within 24h.
How to cancel
[TBD-LAWYER] Cancellation procedure (user dashboard or email), instant confirmation, refund timing back to the original card (5–10 business days via Stripe).
Force-majeure exceptions
[TBD-LAWYER] Exceptions for slope closures, extreme weather, documented injury of the instructor or client. In all cases: 100% refund. Documentary-evidence procedure.